COVID-19: A Message To Our Customers


COVID-19: A Message To Our Customers

Updated: 31 March 2020

We have taken the decision to temporarily close all of our stores as a result of the COVID-19 crisis. This means that at the present time we have temporarily paused all of our travel money services.

Unfortunately, our customer service team will not be in operation and are unable to respond to queries during this time. If you do have a query, you can email customerservices@no1currency.com and we will get back to you once we are able to resume our normal operation.

We apologise for any inconvenience caused, we hope to resume our normal service and welcome you back to our stores as soon as possible.

We wish you all the best during this time.

Thank you from all of us at No1 Currency

Updated: 23 March 2020

Please note we have now had to pause all of our travel money services including our Home Delivery service too. We apologise for any inconvenience caused, we hope to resume our normal service and welcome you back to our stores soon.

Although travel plans are disrupted, when this is all over we will still be here. Helping you to get the best rates, every day.

We wish you all the best during this time.

Thank you from all of us at No1 Currency

Updated: 20th March 2020

We have taken the decision to close all of our stores for the protection of our customers, employees and the wider community.

The government has advised against all but essential travel however, if you do still need travel money, we are still operating our Home Delivery service.

Updated: 17th March 2020

We know that some of you are likely to have experienced cancellations or changes to your travel plans at this time, which we understand will be extremely disappointing. In this current climate of uncertainty, we wanted to take a moment to give some reassurance to any of our customers who may still need our travel money or Western Union services.

At No1 Currency, we are at all times conscious of the health and safety of our customers, staff and the wider public. We strive to provide the safest possible operating environment for both our staff and customers and this includes specific measures introduced to help prevent the spread of COVID-19. We will continue to adhere in full to all recommendations issued by the government and health authorities. We will immediately update you regarding any material changes to our customer service operations should these arise.

Please rest assured our employees have been fully trained in preventative measures and are practicing hand and respiratory hygiene in line with the NHS and World Health Organisation’s standard recommendations to avoid the spread of the virus.

We would also like to take this opportunity to ease any concerns around handling banknotes following misleading articles that appeared in the media linking the virus to cash. The World Health Organisation has gone on the record to confirm it did NOT say banknotes carry the virus and that it’s statements were misrepresented by certain elements in the media. The risk posed by handling a banknote is no greater than touching any other common surface, such as handrails, doorknobs or debit/credit cards. The advice to staff and customers alike continues to be to practice regular hand hygiene when in contact with common surfaces. Not only is it safe to travel with cash, but it also makes good economic sense as travel money still offers guaranteed universal acceptance at your destination and excellent value relative to credit, debit and Pre-Paid cards.

Finally, we would like to take this opportunity to wish all our customers all the best during this difficult time.

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