There is no minimum order value with Click & Collect. You can order up to £3,000 online. For orders over £3,000 please email email@example.com or call your local store.
Nearly all euro and dollar orders are ready within a day. Other currencies may need to be ordered and should be ready for collection within 4 business days. We will send you a second email (and if you opt for it, a text message) to let you know when your order is ready to collect.
Your currency will be held at the reserved exchange rate until the end of the following business day (please check store opening times). If you are not able to collect your order within this period, the availability of the currency and the exchange rate can no longer be guaranteed.
The store opening times will be in your order confirmation email. Alternatively, you can use our store locator to check the opening hours of your nearest store. Please note: the opening hours may vary on bank holidays, or sometimes we’ll need to close the store briefly to give our team the appropriate breaks. A sign will displayed to let you know when the store will reopen again.
To collect your travel money you’ll need to bring:
– Order confirmation email (on your phone or printed)
– Payment method: Most of our stores accept both cash and card. Please note: some of our pick up locations only accept cash. You can check the accepted payment methods of your pick up location in your order confirmation email or by calling the store directly.
– Valid photographic ID (passport or driving licence)
– Proof of address (utility bill or bank statement dated within the last 3 months)
No. It can be printed or on your phone/tablet.
You can pay using cash or card in most of our stores. Please note: some pick up locations only accept cash; you can check the accepted payment methods of your pick up location in your order confirmation email or by calling the store directly. Please note that some credit card providers may charge a cash advance fee for purchasing travel money.
Yes, please contact us in advance to let us know who will be collecting on your behalf, and then the person who is collecting the currency should bring ID and a payment method in their name. They cannot pay with a card that has someone else’s name on it.
No, the person paying must do so with their own card and ID, not someone else’s. This applies even if they are picking up an order on someone else’s behalf.
If you no longer need your currency order, please call your pick up location to cancel.
Give us a call, our customer service team will be happy to help or take your order over the phone.
Contact our customer service team on 0800 840 2886 (Monday to Friday 9am to 5pm)