Click & Collect FAQs
Placing an order
To buy currency with Click & Collect, simply place your order online in 3 simple steps:
1. Create your order
Select the amount of currency you need and your nearest collection point.
2. Enter your details
Enter your name, email address, and phone number.
3. Order confirmation
Review your order. You’ll also receive an order confirmation email stating these details.
We’ll send you an order confirmation email immediately. Then you’ll be notified when your order is ready for collection. Once your order is ready for collection, it will be held in-store at your pre-secured rate for two days. To complete your order in-store, please bring your order reference number, ID and payment method.
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Collecting an order
Nearly all euro and dollar orders are ready within a day. Other currencies may need to be ordered and should be ready for collection within 4 business days. We will send you a second email (and if you opt for it, a text message) to let you know when your order is ready to collect.
Your currency will be held at the reserved exchange rate for 2 business days (please check store opening times). If you are not able to collect your order within this period, the availability of the currency and the exchange rate can no longer be guaranteed.
The store opening times will be in your order confirmation email. Alternatively, you can use our store locator to check the opening hours of your nearest store. Please note: the opening hours may vary on bank holidays, or sometimes we’ll need to close the store briefly to give our team the appropriate breaks. A sign will displayed to let you know when the store will reopen again.
To collect your travel money you’ll need to bring:
– Order confirmation email (on your phone or printed)
– Payment method: Most of our stores accept both cash and card. Please note: some of our pick up locations only accept cash. You can check the accepted payment methods of your pick up location in your order confirmation email or by calling the store directly.
– Valid photographic ID (passport or driving licence)
– Proof of address (utility bill or bank statement dated within the last 3 months)
No. It can be printed or on your phone/tablet.
You can pay using cash or card in most of our stores. Please note: some pick up locations only accept cash; you can check the accepted payment methods of your pick up location in your order confirmation email or by calling the store directly. Please note that some credit card providers may charge a cash advance fee for purchasing travel money.
Amending an order
Yes, please contact us 0331 630 3200 to let us know who will be collecting on your behalf, and then the person who is collecting the currency should bring ID and a payment method in their name. They cannot pay with a card that has someone else’s name on it.
No, the person paying must do so with their own card and ID, not someone else’s. This applies even if they are picking up an order on someone else’s behalf.