0331 630 3200 
Great exchange rates Contact us on:
- Phone: 0331 630 3200 (Mon – Fri 8:30 -18:30, Sat: 8:30 – 18:00 and Sun: 9:30 – 17:00)
- Email: [email protected]
Commonly asked FAQs:
For today’s rate, please view our exchange rates page.
To secure our best rate, we recommend placing your order online using our Click & Collect service. Please note our in-store rates may vary.
You can order online using our Click & Collect or Home Delivery service. Alternatively, you can buy in-store over the counter or call us on 0331 630 3200 to place an order over the phone. Minimum order of £200 applies to all orders taken over the phone.
With our extensive UK network, it’s easy for you to find one of our stores or agents near you. Simply use our store finder and search using your location or postcode to find your nearest bureau.
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Using our Click & Collect service, you can order up to £3,000 worth of foreign currency. Using our Home Delivery service, you can order up to £2,500 worth of foreign currency.
If you’d like to order more than £3,000 worth of currency please call us on 0331 630 3200 or email us at [email protected].
Placing an order online using our Click & Collect or Home Delivery service is quick and easy. Order fulfilment times may vary depending on the service and currency selected.
For Click & Collect orders, we’ll notify you when your order is ready for collection in-store. Please note: we hold most major currencies like the Euro and US Dollar in stock, so we anticipate these orders will be ready for collection within 1 working day. Other currencies may need to be ordered in and should be ready for collection within 4 working days.
For Home Delivery orders, we’ll notify you when your order has been dispatched to your home address. Next-day delivery is offered on all Euro and US Dollar orders placed before noon. For more information, please call our customer service team on 0331 630 3200.
Yes, you can place a currency order over the phone, but an order minimum of £200 applies. Please call us on 0331 630 3200 for more information.
No, all travel money orders are commission free.
Click & Collect FAQs:
Placing your Click & Collect order:
To buy currency with Click & Collect, simply place your order online in 3 simple steps:
1. Create your order
Select the amount of currency you need and your nearest collection point.
2. Enter your details
Enter your name, email address, and phone number.
3. Order confirmation
Review your order. You’ll also receive an order confirmation email stating these details.
We’ll send you an order confirmation email immediately. Then you’ll be notified when your order is ready for collection. Once your order is ready for collection, it will be held in-store at your pre-secured rate for two days. To complete your order in-store, please bring your order reference number, ID and payment method.
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Placing an order online using our Click & Collect service is quick and easy. Order fulfilment times may vary depending on the currency selected.
We hold most major currencies like the Euro and US Dollar in stock, so we anticipate these orders will be ready in-store within 1 working day. Other currencies may need to be ordered in and should be in-store within 4 working days.
We will notify you when your order is ready for collection. To complete your order in-store, please bring your order number, ID and payment method.
There’s no minimum amount on online Click & Collect orders.
The maximum Click & Collect total order value is £3,000. You can order up to 4 currencies in this order. For orders over £3,000 please call us on 0331 630 3200. Please note an order minimum of £200 applies to all phone orders.
Collecting your Click & Collect order:
You can pay using cash or card in most of our stores. Although, some agent locations only accept cash.
Please check the accepted payment methods for your collection point on the order confirmation email or by calling the store directly. If you’re paying by credit card, please note that some banks may charge a cash advance fee for purchasing travel money.
Order fulfilment times may vary depending on the currency selected. We will notify you when your order is ready for collection.
Please note: we hold most major currencies like the Euro and US Dollar in stock, so we anticipate these orders will be ready in-store within 1 working day. Other currencies may need to be ordered in and should be in-store within 4 working days.
We will send you a notification that your order is ready for collection. Your order will be held in-store at your pre-secured rate for two business days after the date of this notification.
To collect your Click & Collect order please bring:
– Your order confirmation email (printed or on your phone)
– Your payment method
– Valid photographic ID (passport or driving licence)
– Proof of address (utility bill or bank statement dated within the last 90 days)
Please note: most of our own stores accept both cash and card, but some of our agents only accept cash. Before completing your order in-store, please check the payment details information on your order confirmation emails or by calling the store directly.
No, you don’t need to print out your order confirmation, as long as you have the details on your phone.
Yes, please let us know in advance if someone is collecting your order on your behalf.
The person collecting the currency should bring their proof of ID and payment in either cash or a bank card in their name. You cannot pay using someone else’s bank card.
If you have any queries please call us on 0331 630 3200.
Amending your Click & Collect order:
If you’d like to amend your order. Please call us on 0331 630 3200 or email us [email protected].
Click & Sell FAQs
Placing a Click & Sell order:
To sell currency with Click & Sell, simply place your order online in 3 simple steps:
1. Create your order
By selecting the amount of currency you want to sell and your nearest collection
2. Enter your details
Enter your name, email address, and phone number
3. Order confirmation
Review your order. You’ll also receive an order confirmation email stating these details.
To complete your Click & Sell order in-store, you’ll need your confirmation email and the banknotes you want to exchange. You may also be asked to provide proof of ID and address.
Please note: banknotes which are defaced/badly damaged or out of circulation will not be accepted.
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Banknotes which are defaced, badly damaged or out of circulation will not be accepted. We also do not accepted coins or very small value banknotes.
There is no minimum order amount for Click & Sell order.
The maximum Click & Sell order is £3,000 and you can exchange up to 4 currencies in this order. For orders over £3,000 please call us on 0331 630 3200.
Completing your Click & Sell order:
For Click & Sell transactions, we normally pay you for your currency in cash. For large amounts, we may offer a bank transfer service.
For more information please contact our customer service team on 0331 630 3200
To complete your Click & Sell order in-store, you’ll need to bring:
– Your order confirmation email (printed or on your phone)
– The banknotes you want to sell
– Valid photographic ID (passport or driving licence)
– Proof of address (utility bill or bank statement dated within the last 3 months)
After placing your Click & Sell order, we will hold your pre-secured rate for two business days.
No. There’s no need to print out the order confirmation email, as long as you have the details on your phone.
Amending your Click & Sell order:
If you’d like to amend your order. Please call us on 0331 630 3200 or email us [email protected].
Home Delivery FAQs
Placing your Home Delivery order:
You can order foreign currency notes online for delivery to your UK card billing address. Orders are dispatched by Royal Mail Special Delivery and must be signed for on delivery.
To place a Home Delivery order, select your currency and enter your details on
https://no1currency.travelmoneyonline.co.uk/quote-builder/
Delivery fees are calculated and shown during the ordering process.
For full ordering, payment and delivery details, please see our FAQs on our home delivery website.
No. For security reasons, Home Delivery orders can only be delivered to the billing address of the card used to place the order.
When placing your order, you will be given a selection of available delivery dates, for you to select your preferred option date.
For delivery times and cut-off details, please refer to the FAQs on our home delivery website.
We offer free home delivery on all currency orders of £800 and over. Orders of £799.99 or less will incur a £6.95 postage and packaging charge
Receiving your Home Delivery order:
Home Delivery orders are sent by Royal Mail Special Delivery and require a signature.
Yes. Someone must be present at the delivery address to sign for the order.
Tracking details are sent by Royal Mail once your order has been dispatched.
For more information see our FAQs on our home delivery website.
If your order is delayed or missing, please refer to our FAQs or contact Customer Services using the details provided on our home delivery website.
Cancelling your Home Delivery order:
If you’re looking to cancel your Home Delivery order, please refer to our FAQs or contact Customer Services using the details provided on our home delivery website.
Money Transfer FAQs
You can send money via Western Union in our own stores (i.e. all No1 Currency, Currency Exchange Corporation and Thomas Exchange Global stores).
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Alternatively, if you’re looking to purchase high-value items like buying or selling property, purchasing a car or the repatriation of funds, our parent company Fexco will be able to help.
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You can send and receive money via Western Union from our own stores (i.e. all No1 Currency, Currency Exchange Corporation and Thomas Exchange Global stores).
Find your nearest Western Union agent>>.
Sending money via Western Union is easy, you simply complete the Send Money form in-store.
You’ll also need:
– A valid ID
– The applicable funds (including the transfer fees**)
– To know the receiver’s location and their name (as it is on their ID)
If you’re sending money via bank transfer, you’ll need to know the receiver’s bank details.
You should know their IBAN, BIC, Account Number, and Bank name.
You can track your money transfer online or give Western Union a call on 0808 234 9168.
Want to find out more about sending money abroad with Fexco. You can contact them on 1800 246 800 or [email protected].
Fraud Prevention FAQs
Take 5 is a UK-wide campaign offering simple, impartial advice to help you spot and avoid financial scams. It encourages you to Stop, Challenge, and Protect whenever you get a request for money or personal details. Learn how No1 Currency supports the Take 5 campaign here.
As a travel money provider, we want to make sure you stay vigilant against scams when purchasing or exchanging currency. Here are some common scams to be aware of:
Fake Travel Money Websites
Always buy currency from a trusted provider like No1 Currency and our trusted partners. Be wary of websites offering unrealistically high exchange rates.
Payment Redirection Scams
Fraudsters may pose as legitimate currency exchange providers and ask you to send money to a different account. Always verify payment details directly with the company.
Too-Good-To-Be-True Deals
If an exchange rate seems significantly better than others, double-check the legitimacy of the provider before making a purchase.
Impersonation Scams
An impersonation scam is where a criminal contacts you pretending to be a person or organisation you trust. Scammers can even impersonate police officers or bank officials and may ask you to withdraw or exchange money, claiming it’s for a police investigation. They might say the money is needed for fingerprint analysis, to “catch” criminals, or to secure your account. Never comply with such requests, as it’s a scam.
We are committed to protecting our customers by ensuring a secure and trustworthy service. Here’s how we help safeguard your money:
– We use secure payment methods to protect your transactions.
– Our services are regulated under the supervision of HMRC.
– We will handle your Personal Data in accordance with Data Protection Legislation. Click here to read our full Privacy Policy.
– All our staff members are trained in fraud prevention. This includes training in relation to different scams. However, if you believe you may be subject to a scam, please advise a member of staff, contact your bank or report to Action Fraud and the police.